At luxusports.com, we are committed to ensuring customer satisfaction. To maintain transparency and consistency, we have established the following return and exchange policy:

Eligibility

  • Returns and exchanges are only applicable to items purchased directly from luxusports.com.
  • Request must be submitted within 3 calendar days of receipt of the item.


Conditions

  • Items must be returned in new condition, unused, unwashed, and undamaged.
  • All returns or exchanges must include the original packaging and a valid invoice as proof of purchase.

Exclusions

  • Items that are damaged due to customer negligence are not eligible for return or exchange.

Shipping Costs

  • All shipping costs related to returns or exchanges are the responsibility of the customer, except in cases where the error is attributable to luxusports.com (such as defective or incorrectly delivered items).

Refunds

  • Refunds are only granted in cases where the error originates from luxusports.com.
  • Refunds are not available for other return or exchange requests.

Exchanges

  • If the requested replacement item is unavailable or out of stock, customers may select an alternative item of equal value.
  • Refunds will not be provided in such cases.