1. Order Processing

  • Orders will be processed within 1–2 business days after payment is confirmed.
  • Orders placed outside business hours or on public holidays will be processed on the next working day.

2. Delivery Services

  • Regular & Economy: JNE, J&T, and TIKI.
  • Instant & Same Day (Jakarta, Tangerang, Depok): Grab, GoSend, and Lalamove.

3. Estimated Delivery Time

  • Regular shipping (within city): 1–3 business days.
  • Regular shipping (outside city/island): 3–7 business days.
  • Instant & Same Day delivery: follows Grab, GoSend, and Lalamove service terms.

4. Shipping Fees

  • Shipping fees are calculated based on package weight/volume and destination.
  • Instant & Same Day delivery fees follow the real-time calculation on Grab, GoSend, or Lalamove.

5. Tracking & Waybill

  • Once your order is shipped, the tracking number will be provided via email/WhatsApp/your account.
  • You can track your shipment directly on the courier’s official website or app.

6. Responsibility

  • Once the order is handed over to the courier, delivery responsibility lies entirely with the courier service.
  • We will assist with follow-ups if issues occur, but delays or damages during transit are not under our responsibility.